Nonverbal Communication Skills for Business Professionals
If you are a customer-facing business professional, this training workshop will hone
your nonverbal communication skills for presentations, speeches, conference talks,
and other settings where the spotlight is on you. The skills you will learn are also
usable in meetings, interpersonal business interactions, interviews, and even on
the phone. The workshop arms you with the latest and most effective body language
and voice skills and techniques. By applying these skills, you will come across more
credible, more competent, more confident, more dynamic, and more polished. With these
practices, you will be able to set a positive tone for your presentations and meetings
in the first few seconds, and maintain a vibrant atmosphere throughout. You will
be more assured of accomplishing your desired business outcomes. The workshop is
highly interactive; attendees will participate in many in-class individual and group
practice exercises to master the skills.
Who Should Attend
Customer-facing business professional, including those in:
How You Will Benefit
Transform your nonverbal communication into a formidable asset for winning and success.
Project confidence, credibility, poise, charisma, dynamism, control, and power.
Make superb first and last impressions.
Make subtle adjustments to your body language to radically transform how you come
Build instant rapport.
Enhance your persuasiveness.
Gain and retain the audience's immediate and undivided attention.
Develop awareness of the significant impact of your nonverbal behaviors on your customers,
your audiences, and yourself.
Unleash the power of your voice by refining your vocal delivery.
Uncover harmful body language mannerisms, voice characteristics, and environment
settings to avoid.
What You Will Learn
Master the two vital eye contact attributes.
Recognize the five subtle but most detrimental eye contact behaviors to avoid.
Discover the finest large-audience eye contact technique.
Hands and arms:
Utilize winning gestures.
Differentiate genuine gestures from feigned gestures.
Eliminate distracting and damaging but subtle hand/arm positions and mannerisms.
Employ effective hand and arm positions when not gesturing.
Distinguish between genuine smile and feigned smile.
Harness the power of contagion of positive facial expressions.
Posture and moving:
Exhibit superior posture, including feet and shoulder positions.
Identify the messages sent by our feet.
Establish appropriate body orientation.
Incorporate polished and purposeful movement patterns.
Modulate the acoustic properties of the voice.
Eradicate monotony and detrimental fillers.
Take advantage of vocal pauses.
Adopt vocal emphasis and understand its two important applications.
Starting a presentation or speech:
Acquire the five steps for a perfect start.
Discern subtle but harmful starting errors to avoid.
Artifacts and environment:
Detect the many different types of speaker-created distractions to avoid.
Spot communication barriers to remove.
Survey and adjust the environment for optimal results.
Prevent subtle but damaging slide and visual-aid presentation practices.
Location: Marriott Courtyard Cupertino, 10605 North Wolfe Road, Cupertino, CA 95014
Price per attendee: $265 discounted early registration until September 6, $295 thereafter.
Please register at your earliest convenience to ensure your spot. Seating is limited
and is based on first come first served basis. Registrations are accepted based on
space availability; paid registrants will receive priority. Cancellations received
two weeks prior to the event will be subject to a $50 cancellation fee. Cancellations
received less than two weeks prior to the event are non-refundable.
Renowned business and marketing guru Tom Peters says: "All you have is SEVEN SECONDS
to make a first impression ... it's what you project." Studies have shown that:
In business settings (such as presentations, speeches, and meetings), customers,
prospects, and audiences form impressions in the first few seconds. These first impressions,
whether positive or negative, rarely change even if they are inaccurate or incorrect.
First impressions are based almost entirely on nonverbal communication.
Impressions, and hence nonverbal skills, have profound impact on customers and business
In any presentation or speech, the presenter's nonverbal behaviors are on the spotlight
and are weighed more than the presenter's verbal messages.
Speakers with effective nonverbal communication are found to be more credible, more
competent, more persuasive, and even more informative.
The credibility of the sales/marketing professional is a critical persuasion factor
and is weighed heavily by customers, potential customers, and partners.
Nonverbal communication affects daily business encounters, not just first impressions.
Our nonverbal communication affects not only those around us, but also how we feel,
think, and act.
Most people are unaware of how they come across, what impressions they make, and
how their body language and voice impact business situations and their image.
May 9, 2013, 9 AM - 12 PM, Marriott Courtyard Cupertino, CA